FAQ

For purchases made between November 1 and December 31, 2024, the return window is extended until January 31, 2025. Outside of this period, we offer free 30-day returns for customers in the US, Canada, UK, Australia, and Germany, starting from the day the shipment is delivered or picked up in-store.

 

Return requirements

  • Items must be in their original condition without signs of wear or damage

  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

  • For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender

  • Orders must be returned in the same country which they were originally purchased in

All below items are non-returnable:

  • Engraved and monogrammed products

  • Earrings used to pierce during a piercing appointment

  • Gift cards

  • Final sale items

 

Return shipping

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

For purchases made between November 1 and December 31, 2024, the return window is extended until January 31, 2025. Outside of this period, we offer free 30-day returns for customers in the US, Canada, UK, Australia, and Germany, starting from the day the shipment is delivered or picked up in-store.

 

Return requirements

  • Items must be in their original condition without signs of wear or damage

  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

  • For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender

  • Orders must be returned in the same country which they were originally purchased in

All below items are non-returnable:

  • Engraved and monogrammed products

  • Earrings used to pierce during a piercing appointment

  • Gift cards

  • Final sale items

 

Return shipping

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

For purchases made between November 1 and December 31, 2024, the return window is extended until January 31, 2025. Outside of this period, we offer free 30-day returns for customers in the US, Canada, UK, Australia, and Germany, starting from the day the shipment is delivered or picked up in-store.

 

Return requirements

  • Items must be in their original condition without signs of wear or damage

  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

  • For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender

  • Orders must be returned in the same country which they were originally purchased in

All below items are non-returnable:

  • Engraved and monogrammed products

  • Earrings used to pierce during a piercing appointment

  • Gift cards

  • Final sale items

 

Return shipping

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.